Student Adviser - 16713
 

Salary Range: £26,274-£29,552 per annum
FTE: 0.8  (28 hours per week)
Term:  Fixed for 12 months

Working within the University’s Advice Centre, the Student Information and Advice team provides a support and advisory service to all students of the University. You will support the delivery of this service with a dual focus on general advice to all students on all aspects of the student lifecycle and provision of immigration advice.

You will play a key role in supporting students from the pre-entry stage and throughout the course of their studies, and be involved in the on-going development of policies and procedures relevant to the team’s work.
Educated to at least HNC/HND level or equivalent, you will have the potential to develop a strong client-focussed approach to advice, have excellent administration and IT skills, and the ability to work with the highest levels of accuracy and attention to detail. Strong communication and interpersonal skills are essential, as is the ability to work within firm deadlines and in line with the requirements of a compliance framework.
Relevant employment experience in a customer facing role is essential, as is the ability to establish and maintain a professional yet empathetic rapport with student clients. Experience of dealing with immigration matters is also desirable.

The normal working pattern will be four days per week, but there will be an expectation that the postholder will work additional hours during peak periods (September-October and January). 


click here for further details


 
Faculty
Professional Services (Information Services, Compliance, Commercial, etc.)
Department/School
Student Experience
Staff Category
Administrative and Professional Services
Type of Employment
Fixed-term
Working Hours
Part-time
Vacancy Description
 
Salary Range: £26,274-£29,552 per annum
FTE: 0.8  (28 hours per week)
Term:  Fixed for 12 months

Working within the University’s Advice Centre, the Student Information and Advice team provides a support and advisory service to all students of the University. You will support the delivery of this service with a dual focus on general advice to all students on all aspects of the student lifecycle and provision of immigration advice.

You will play a key role in supporting students from the pre-entry stage and throughout the course of their studies, and be involved in the on-going development of policies and procedures relevant to the team’s work.
Educated to at least HNC/HND level or equivalent, you will have the potential to develop a strong client-focussed approach to advice, have excellent administration and IT skills, and the ability to work with the highest levels of accuracy and attention to detail. Strong communication and interpersonal skills are essential, as is the ability to work within firm deadlines and in line with the requirements of a compliance framework.
Relevant employment experience in a customer facing role is essential, as is the ability to establish and maintain a professional yet empathetic rapport with student clients. Experience of dealing with immigration matters is also desirable.

The normal working pattern will be four days per week, but there will be an expectation that the postholder will work additional hours during peak periods (September-October and January). 


click here for further details